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A Positive Move In Increases Renewal Percentages

Move-in day has proven to be the day when the sales and leasing processes wrap up and the resident retention efforts begin. Yes, retention efforts begin that soon.

Everyone knows that happy residents are more likely to renew, but at what point does a resident go from happy to then unhappy?

It can start as early as the day they move in!

Kingsley Associates published a case study that details exactly how resident move-in experiences impact renewal rates. In the study, a Kingsley Associates client surveyed residents from multiple communities at three different points in their lease:

  • Surveyed at move-in
  • Surveyed at the midpoint of the lease
  • Surveyed just prior to the lease expiration

The outcome was that residents who were satisfied at move-in remained satisfied through renewal. However, residents who were not happy the day of move-in were not likely to become happy before it was their renewal time.

  • Only 19% of residents who were dissatisfied at move-in became satisfied by their renewal.
  • The renewal rate for residents who were satisfied at move-in was 59% higher than the renewal rate for residents who were dissatisfied at move-in.
  • There’s always hope to save a resident who had a bad move-in experience.
  • The move-in experience matters — put yourself in the position to always start a relationship off on the right foot.
  • A positive move-in directly impacts your bottom line.

Bluffton, SC Rentals

Bluffton SC

Bluffton, SC is still quaint but growing fast. It is eclectic, thriving, charming, and packed with things to see, things to do, tasty eateries, and unique watering holes. The great thing about living in Bluffton in a long term rental apartment, long term rental house or condo, in addition to what you can do here, is it is centrally located to many fun things to do and see including beaches and day trips to Beaufort, Hilton Head Island and Savannah GA . You have the island on one side of you and the city on the other.  Bluffton is one of the fastest growing areas of the country. There are tremendous opportunities for employment, plenty of schools, and a plethora of things to do. Singles and young professionals seamlessly intertwine with families and retirees to create the perfect melting pot to put down roots or stay a while.

Bluffton is located on a high bluff and has the wonderful May River which winds through the town.  Bluffton automatically draws people in and they want to stay permanently. Many individuals and families choose to rent houses rather than buy because they like the convenience of modern living without paying for the upkeep.  Bluffton, SC rentals offer residents many conveniences that they would not get in the suburbs. For example, a swimming pool, fitness center, and tennis courts. Many rentals are on or near the beach. Rentals can be found close to town where the shopping and restaurants are within walking distance. These are activities that people of all ages enjoy and want to incorporate in their routines. The lifestyle of renting is different than that of home ownership and that is why some people choose to rent rather than buy.  Farmers Market Bluffton SC Calhoun Street

So, where do you start to take full advantage of activites in Bluffton, SC? Absolute Island Management, Inc. (AiM), founded in 2007 as a locally owned full-service Property Management firm, takes the renters experience to a professional level and manages some amazing homes, townhouses and condos in Bluffton SC for long term rental. AiM’s take pride in where you live!  Their dedicated team of licensed managers and maintenance technicians serves as customer success advocates. They maintain their rental homes with upgrades, updates and actively inspect the homes to make sure everything is working as intended.

Regardless of your specific needs, a great property management firm can help you get a home which fits your price range. They also will help with the entire application process. Not all offer the same services, therefore ensure to get the best agent in the market to lease you a property with great features and benefits.  When looking for property management in Bluffton SC, look for one with a culture of credibility, reliability, and integrity. This will ensure that they will be best suited to attend to your needs.

Be sure to check the company rating with the Better Business Bureau. Responsible professional agencies should recognize strong property management companies with a proven track record. Does the Better Business Bureau acknowledge the company with an excellent rating of at least an A?  Good companies usually have good ratings and reviews as proof of their excellent service.

Old Town Bluffton

Part of the headache that comes with any home is maintenance. No owner wants a call late at night saying there is a water leak nor does a tenant want to have to report that.  Issues will happen however and having a knowledgeable Property Management company means having the maintenance handled and dialed in; having on-call associates and 24-hour call centers, are a must.  Absolute Island Management has a full-time team of maintenance technicians who are experienced and handle service requests in a timely, professional manner. They are on call 24/7 and have a call center, on-call manager and on-call maintenance supervisors every day and hour.  They also work with the best vendors to service their managed real estate. This means quick response times and fair pricing thanks to their buyer power with the vendors/service providers. This is good news for all involved.

Whether it is a long term rental villa, house, condo or apartment, Absolute Island Management, Inc. is ready and waiting to enhance your experience as a resident.  

Contact AiM to see how we work and improve your quality of life.

As a side note, all available rental listings are posted (and updated daily) on our website: http://www.absoluteisland.com/vacancies.  If you do not see something that matches, email us (info@absoluteisland.com) and we can search from what we have coming available too.  We are adding new properties to manage each week and once we have prepared them for occupancy, we are happy to give you a tour.  You are also always welcomed to stop by our management office, located in the clubhouse of Summer House (a community we manage) 380 Marshland Road, Hilton Head SC 29926.

We look forward to assisting you.

 

 

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